Support

Photos you upload are processed on our secure servers and automatically deleted within 24 hours. The restored output is stored on your device once you tap "Save". We do not keep a long-term copy.

Open iOS Settings → tap your name at the top → Subscriptions → Memoria → Cancel Subscription. Cancellation takes effect at the end of your current billing period.

All refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Memoria charge, and submit a refund request.

You will not be charged during the trial. To avoid any charge, cancel at least 24 hours before the trial ends. After the trial, the yearly subscription begins at the price shown at signup.

Restoration is performed by AI models and results vary depending on the photo's condition and content. Try toggling "Remove scratches & damage" on the confirm screen for old or damaged photos. If you're still not happy, email us with the original photo attached and we'll see what we can do.

Yes. Tap "Try again" on the result screen, or return to Home and pick the same photo again. Each restoration is a fresh run.

Album Mode is a Premium feature. If you're a free user, tapping it will open the paywall. If you're already Premium, make sure you're online and have at least one photo selected. Some networks may block our servers — try switching from Wi-Fi to cellular.

Memoria is currently iPhone-only. iPad and Android versions are not on our roadmap right now.

No. We never sell your data, and we never show ads inside the app. We do use a marketing-attribution tool (AppsFlyer) to understand which campaign brought you to Memoria — it receives a privacy-preserving device identifier and install events, never your photos. Your photos are processed only to restore them, then deleted within 24 hours. See our Privacy Policy for the full breakdown.

Email us at support@memoria-app.com with your order ID (look in iOS Settings → Apple ID → Purchase History or your email receipt from Apple). We'll do our best to help.